Anyone in the practice who will use the Portal will need an individual Digital ID (myID).

To set up an individual Digital ID (myID) to access the Portal, all that is required is a basic level of identity strength e.g. name and personal email address (no identity documents). The Portal displays only the user's name and the email address associated with their Digital ID (myID).  For instructions, refer to the Private Provider SA Dental Schemes Portal Handbook

Yes. You can have many clinics/vendors set up in the Portal if each have their own Vendor Number / ABN.

No. The security requirement has been set at “Basic”. You will only need full name, date of birth, and an email address. 

The Portal is not a phone application; it is a website and its easiest use is on a PC or tablet.

As the Portal is a website, it can be accessed through any internet browser already installed on the device. 

After 5 days the claim will automatically progress to SA Dental Schemes Unit for review and processing.

With approved extension of care / requests for further treatment, the increased value will appear in the Portal after a completed claim is submitted for payment and has been Approved by the Schemes Unit for payment. 

Yes. If you have completed treatment, or the client has stated they will not be returning to complete the treatment, you may submit the claim before the expiry date. If you are not able to contact the client to confirm their return for treatment it is recommended to wait until the expiry date.

Yes. You can submit a claim up to 2 weeks after the expiry date

No. Once submitted it is complete and cannot be changed.

Please email the Schemes Unit (healthsadsschemesunit@sa.gov.au) and they will complete an amendment form for that claim.

Yes. As per current GDS work practice, the GDS offer of care is only valid for 3 months from date of issue. 

The Portal will not allow treatment to be started if the claim has expired.

As long as the PCC/HCC was sighted and current at the time treatment commenced, the course of care can be completed even if the PCC/HCC expires part way through (as per current GDS work practice). 

The Portal will not allow treatment to be started if the PCC/HCC has expired.

Yes. If the mobile phone number is not selected or not available in SA Dental data base, a GDS offer of care letter with an authorisation number will be posted to client.

Yes. You will still receive the EFT advice from Shared Services

The current and previous years Private Provider Dental Schemes Schedules-Items, Fees and Guidance are available at the below link to our website.

Dental schemes (Private Providers) • SA Dental

Yes. Each visit and treatment should be recorded under its own date.

This will be up to each practice to determine. There is a Provider Declaration tick box, and the providers name is required before the submit button is enabled on the claim.

The portal login will timeout after 1 hour.

This will be up to each practice to determine. 

If a co-payment applies, the practice should seek payment at each appointment. Client copayments should be paid/received before submitting a GDS Claim.