Statement of Acknowledgement

We acknowledge and respect the traditional custodians on whose ancestral lands we provide dental services.

We acknowledge the deep feeling of attachment and relationship of Aboriginal and Torres Strait Islander people to Country.

We pay our respects to their Elders past and present and extend that respect to other Aboriginal and Torres Strait Islander people attending our services.

We are committed to improving the oral health outcomes of Aboriginal and Torres Strait Islander people.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of people who have passed away.

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RACE Dental Service

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Residential Aged Care Emergency (RACE) Dental Service

The Residential Aged Care Emergency (RACE) Dental Service provides a standardised statewide approach for the management of emergency public dental care for older people living in Residential Aged Care Facilities (RACFs) who are unable to leave the facility to attend our clinics because of severe physical, functional or cognitive impairment.

RACE defines two designated emergency dental referral pathways to follow for:

  • Senior RACF staff (such as registered nurses (RNs)
  • Care Managers/Care Coordinators) and/or
  • General Practitioners (GPs)

Client criteria

The RACE Dental Service is only for residents who are unable to attend a clinic because of

  • physical dependence and/or bed-bound
  • functional dependence for all care needs
  • severe cognitive impairment
  • reliance on SA Ambulance Service (SAAS) assisted transport to attend off-site treatment.

RACE does not provide dental care in circumstances other than those described above.

RACE 1 - referral pathway

For high-risk oral conditions requiring immediate public hospital-based emergency care.

Clients must have a current Medicare card.

RACE 2 - referral pathway

For emergency oral conditions that can be treated on-site by a visiting SA Dental RACE dental team member.

Clients must hold a current Pensioner Concession Card or a Health Care Card.

Non-urgent general dental care

Maintaining a resident’s daily oral healthcare is an important way of reducing the incidence of dental emergencies.

For information on general oral healthcare, refer to the Better Oral Health in Residential Care Resources.

For non-urgent public dental care, it is recommended that eligible residents (holder of a current Pensioner Concession Card or Health Care Card) have their name placed on the SA Dental waiting list by contacting the closest clinic.

When placing a resident’s name on the waiting list, RACF staff should provide the following information to assist clinic staff to allocate the resident to the appropriate clinic:

  • concession card details
  • presence of natural teeth and/or dentures
  • resident’s mobility and/or cognitive capacity and the level of assistance required to transfer into a dental chair
  • identify whether resident uses a wheelchair, mobility scooter or princess chair

At the time of the actual dental appointment, RACF staff should provide the clinic staff with the following information:

  • resident’s current health summary information
  • indicate if the resident will be able to self-consent or whether consent is to be made by a substitute decision-maker (provide contact details)
  • identify if an interpreter is required
  • name who has account payment responsibility.

Alternatively, if the resident (or their substitute decision-maker) chooses not to place their name on the waiting list or the resident is not eligible for SA Dental treatment, they should contact a private dentist (private fees apply).

For assistance finding a private dentist refer to the Australian Dental Association.